Glossary

Active listening is a communication skill and technique that involves fully focusing on, understanding, and engaging with a speaker during a conversation.

Empathy is the capacity to understand and share the feelings, thoughts, and perspectives of another person. It involves the ability to put oneself in someone else's shoes, to comprehend their emotional state, and to offer support and compassion based on that understanding.

Non-judgmental is an adjective that describes an attitude or behavior characterized by refraining from making critical or evaluative judgments about a person, their actions, beliefs, or circumstances. When someone is non-judgmental, they approach others and situations with an open mind, empathy, and tolerance, without imposing their own values, opinions, or biases onto the individual or situation.

Rapport refers to the quality of a relationship or connection established between two or more individuals.

"Therapeutic" pertains to the application of methods, techniques, or interventions aimed at promoting healing, growth, and positive change in the context of counseling. It refers to actions or practices intended to address and alleviate emotional, psychological, or behavioral issues and enhance the overall well-being of individuals.

Therapeutic approaches encompass a wide range of methods, including counseling, psychotherapy, behavioral interventions, and self-help strategies. These approaches are designed to provide support, guidance, and treatment to individuals seeking to address personal challenges and improve their mental and emotional health.

A belief or confidence in the reliability, integrity, and competence of a person, group, organization, or system. Trust is the assurance that one can rely on the words, actions, and intentions of others, and that they will act in a predictable and ethical manner.